SHIPPING POLICY

All watches available on our website are carefully prepared and quality-checked before shipping. Each order is handled individually to ensure the highest standards of craftsmanship, accuracy, and presentation.

We collaborate with trusted suppliers and logistics partners worldwide. This allows us to offer competitive pricing while maintaining reliable delivery timelines.

Shipping carriers may include: USPS, DHL, EMS, or local courier services, depending on your location.
Orders are processed once payment has been successfully confirmed.

ORDER PROCESSING TIME

• Processing time: 1–3 business days
• Orders are processed Monday through Friday (excluding public holidays)

ESTIMATED SHIPPING TIME

RegionDelivery Time (Business Days)United States7–15 business daysEurope7–15 business daysAustralia / Canada10–18 business daysRest of the World10–20 business days

Delivery times may vary slightly due to customs clearance or carrier conditions.

SHIPPING COSTS

• Standard Shipping: $4.95 USD per order
• Applies to both domestic and international orders

IMPORTANT NOTES

• Tracking information will be provided once your order is shipped.
• Delivery times are estimates and not guaranteed.
• Customs duties or import taxes (if applicable) are the responsibility of the customer.

👉 Learn more about our Shipping Policy here.

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at support@swisslux.watch and we’ll make it right!

Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.

Also please be informed that placing an order means that you accept all the terms mentioned below:

At this time we do not offer Return in any case, we just offer replacement. If your item is defective, you don’t need to return the original item and we will resend you a replacement for free.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

• Significantly different from the description or the preview shown to you.
• Damaged due to the fault of our factory or the carrier.
• Not what you ordered.

For other cases (not mentioned above) we will refund you 10-30% of the product value.

Learn more about Refund Policy here.